Delete your Dentella account

Delete from the Dentella app

1. Open the Dentella app and sign in.
2. Go to the Profile tab and tap Privacy & your data.
3. Tap Delete My Account and confirm.

Your account is deactivated immediately: you are signed out everywhere and the account can no longer be used to book appointments, message clinics or access records.

Delete by email

If you can no longer access the app, email [email protected] from the email address registered to your account, with the subject “Delete my account” and the mobile number you registered with. We verify the request against your account details and process it within 7 days.

What is deleted, and when

• Deleted after a 90-day hold: your account profile, saved addresses, family member profiles you created, documents you uploaded, messages and app data. The 90-day hold is required by India’s DPDP Act 2023 and lets us reverse accidental or fraudulent deletion requests; after it lapses the data is permanently erased.
• Retained by your dental clinic: clinical records a clinic created about your treatment (case notes, prescriptions, bills) belong to that clinic’s statutory medical records, which Indian law requires providers to retain for a defined period even after you delete your Dentella account. Contact your clinic directly about those records.

You can export a copy of your data before deleting: in the app, go to Profile → Privacy & your data → Export My Data.

Questions

See our Privacy Policy for full details of your rights under the DPDP Act 2023, or write to [email protected].